Tamale, Ghana – The Public Utilities Regulatory Commission (PURC) has announced an impressive milestone, revealing that it resolved 99.3% of utility complaints received in the Northern Region during the first half of 2026.
The achievement underscores the Commission’s commitment to ensuring consumers receive prompt and fair resolutions to issues involving electricity and water service providers.
According to the PURC, the high resolution rate reflects intensified efforts to strengthen customer protection, improve service delivery, and enhance collaboration with utility companies in addressing consumer concerns.
The Commission noted that the resolved complaints covered a range of issues, including disputed bills, faulty meters, service interruptions, new connections, and other customer-related grievances.
Officials praised the cooperation of stakeholders, emphasizing that timely intervention and effective dispute resolution have helped build public confidence in the regulatory process.
The PURC also encouraged consumers to continue reporting utility-related concerns through the Commission’s established complaint channels, assuring the public of its commitment to protecting consumer rights and ensuring accountability among service providers.
The latest figures highlight the Commission’s ongoing efforts to improve utility services in the Northern Region as it works toward delivering efficient, transparent, and customer-focused regulation across Ghana.
